Jewellery means the jewellery that is predesigned or jewellery set with diamonds and/ or gemstones that are available for sale on our website. Please note that all Jewellery is sold on as is basis. Mounts are defined as designs that hold a diamond(s)/ gemstone(s) in place, which may or may not have diamonds/ gemstones. Members can select Mounts and diamonds separately to create customized Jewellery. Loose Diamonds are individual diamonds that can be bought without being set on Mounts.
Description of Services
Retail Purchase Any Member who wishes to purchase an item from the Website can either: Add the selected diamond(s) directly to the shopping cart; or Customize jewellery by adding diamond(s) to a ring, pendant, earring or any other type of jewellery that is expressly stated as customizable on the Website and then add the item to the shopping cart; or Choose from the selection of Jewellery available on the Website and add the item to the shopping cart; or Call us to place an order. The Member will receive the form for ordering via email/ fax/ courier based on their convenience. In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart. The Members shall also provide any other mandatory information required under law like Permanent Account Number (PAN) and/or GST number at the time of purchase. Orders, are normally considered complete only after the payment has been received by ratnalayajewels.com. To confirm the orders, ratnalayajewels.com may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. ratnalayajewels.com will confirm the order only after the verification question is answered by the Member. Once the purchase of item(s) is confirmed, ratnalayajewels.com: In the case of Loose Diamond or customised jewellery – order for the diamond(s), set it on the Mount and deliver it to the Member; or In the case of Jewellery – order for the manufacture of the Jewellery and deliver it to the Member. In the event the bank rejects to honour any payment transaction made by a Member towards an order, ratnalayajewels.com shall have the right to refuse to ship the order to the Member without any liability whatsoever.
Product Weight Variance
The product weight mentioned on the website for jewellery and mounts may vary upon manufacture of the product. In case, the customer receives a product of lesser product weight than the value paid for, the Company will refund such differential amount to the Customer.
Advance/ Part Payment
ratnalayajewels.com may, at its sole discretion, request the Member to pay a percentage of the value of the transaction as an advance at the time of placing the order. The balance payment for the order shall be paid by the Member at the time of delivery of the product. Failure to pay the balance amount at the time of the delivery of the product shall be treated as a cancellation of the order. Any advance amount paid by the Member at the time of placing the order shall not be refunded by ratnalayajewels.com to the Member in the event of cancellation of the order for any reason whatsoever. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization of any transaction, on account of the Cardholder having exceeded their pre-set limit.
Any refunds due by ratnalayajewels.com to the Member for non-availability of diamonds or for selection of alternate diamonds shall be made in the following manner: Credit card: The credit card account of the Member will be re-credited with the refund amount by ratnalayajewels.com The refund amount will be credited to the Member’s account within the time span stipulated by the bank which has issued the credit card; or Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by ratnalayajewels.com within seven (10) business days after the receipt of request for refund by the Member; or Cash or demand draft: If the Member has made an over the counter purchase by paying cash or demand draft, ratnalayajewels.com shall pay the refund amount to the Member through cash or demand draft within seven (10) business days after the receipt of the payment by ratnalayajewels.com
Once an order is placed, it can only be canceled before it is shipped to the provided destination. You can cancel the order by login to the Ratnalaya jewellers website. Once the cancellation process is complete, you will receive a confirmation mail to the registered email ID and the amount will be refunded back through the same mode of payment within 10 working days.
Should you have any queries, we shall be glad to answer the same before initiating the cancellation request.
Ratnalaya at its sole discretion, reserves the rights to cancel an order at any particular point of time. This may be propelled by various factors like (i) limitations on quantities available for purchase; and (ii) inaccuracies or errors in product or pricing information. Once cancelled, the amount will be credited back to the customer’s source account within the bank’s nominal processing time.
This cancellation policy is not applicable for Customized ornaments/Gold Coin/Gold Bar/Silver Coin/Silver Bar, Gift Vouchers, Gift Cards and digital gift vouchers.
Shipping & Delivery
At the time of placing the order, the Member shall state the full name of the recipient as stated in his/ her (receipient’s) government approved photo identification. At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved photo identification card: Ration Card ( should be issued in the name of the Member/ recipient ); Drivers License; Permanent Account Number (PAN) card; Voters Identification card; or Passport. Delivery shall be made by the Company/ courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his/ her government approved photo identification. In case the Member wants any other person to receive the delivery on his behalf he/ she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, the Member cannot change the recipient details after the order is processed. The Member has the option to change the shipping address, before the product is actually shipped. In the event the Member wishes to change the shipping address, he/ she has to log-in to his/ her user account on the website and click on the Change Shipping Address button next to the shipping address and change the address. This Change Shipping Address icon will be active only till the order status changes to Shipped.Once the order status changes To Shipped the Change Shipping Address, link becomes inactive. All shipping charges and other local charges shall be borne by the Company if minimum order value is ordered by customer. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed. The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer/ recipient for any refund/ replacement, under any circumstance, for any subsequent complaints with respect to such deliveries If the recipient is not available at the time of delivery, the Company/ courier agent shall try and deliver the item thrice before returning the same to ratnalayajewels.com. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member. Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency/ errors in name or address will result in non delivery of the product.
To collect the physical product, the recipient will have to provide any one of the following government approved photo identification proof: Ration Card ( should be issued in the name of the Member/ recipient Drivers License; Permanent Account Number (PAN) card; Voters Identification card; or Aadhar Card As it is a mandatory requirement as per local laws, the price of the gift (notional amount) will be mentioned on the external cover of the package. In the event the Member wishes to have a copy of the invoice, he/ she can request ratnalayajewels.com to ship an additional copy of the invoice to the required address at the time of placing the order. Any applicable tax, including any gift tax, if any, shall be borne by the Member.
Transit insurance shall be provided by ratnalayajewels.com and it shall be valid only upto the time of acceptance of delivery.
We also provide Free jewellery insurnace for 1 year from the date of sale to our customers.
All Loose Diamonds (both investment and retail) and diamonds that are set in Jewellery will be accompanied by individual certificates. The certificate will be issued by an independent third party certifying authority and the details of the certificate will be mentioned at the time of purchase.
The diamonds in the Jewellery/ Mounts will not be individually certified unless expressly mentioned at the point of placing the order. The entire Jewellery will be certified either by an independent third party certifying authority or by ratnalayajewels.com depending on the value of the Jewellery.
RESIZING & REPAIRS
If you want to resize your ring, the company will resize it free of cost except in certain cases where the resizing is not possible. If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer. If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer. In case of a refund, the payment of the same shall be made within 20 days of dispatch of the resized product. If for some reasons, your product needs to be repaired, the company shall repair/ replace the product for charges which would be determined by the company on a case to case basis. Shipping charges under Repairs & Resizing policy shall be borne by the customer. This feature is not available for international orders (orders that will be shipped abroad from India).
Terms & Conditions of use of the website
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