Returns Policy
10 days Exchange & Money back policy*
Once the product is returned under our 10 Day Money Back policy. You may choose to either make another purchase using the same or get the amount refunded to your bank account. The amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).*not applicable on gold coins. We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 15-day money back policy.
We recommend contacting our Customer Service team to receive assistance and suggested methods to return your purchase. Handover the securely packed item with the return address label and the shipping declaration to the Courier person. Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than RATNALAYA JEWELLERS or damaged cannot be accepted for return.
RATNALAYA JEWELLERS Reserves the rights to refund and refund can be claimed only if you satisfy the following conditions: The exchange, return and money back policies are subject to terms & conditions as mentioned below. •
Customized Jewellery which includes personalized/engraved products /ordered in line with specific instructions from Customer is not eligible for return/money back. •
You will receive complimentary return shipping for all eligible products for return/money back within the 10 Day Exchange policy (Online). Shipping charges for all other returns/exchange/money back is subject shall be borne by Customer. • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the 10 Day period. Submission of Invoice shall be optional for all Exchange/Money back after the 10 Day Exchange Period. • In case the customer cannot produce the original certificate, RATNALAYA JEWELLERS will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer. • The return/money back amount will be as determined by our team at RATNALAYA JEWELLERS . In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes. • RATNALAYA JEWELLERS reserves the right to change the exchange/money back price of the product based on the Quality Inspection. • In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch. •
Exchange after 10 days
We offer a Lifetime Exchange option for all purchases made from ratnalayajewels.com, in India.Exchange can done through our website or by visiting our outlets in India.
If the product is purchased at a discounted price under any promotion, then RATNALAYA JEWELLERS will only refund the discounted price as per the invoice..The customer agrees not to dispute the decision made by RATNALAYA JEWELLERS and accept our decision regarding the returns policy.
RATNALAYA JEWELLERS offers Lifetime Exchange for all products. If at any point of time you want to Exchange or Upgrade the product, we will happily offer you with an Exchange as below.In all cases, the current market value will be determined by RATNALAYA JEWELLERS
CATEGORY VALUE
Coins 100% of Published rate
Gold Jewellery 100% of Published rate
Diamond Jewellery 100% of Published Gold rate and 90% x Diamond value
Platinum 90% of Published Platinum rate and 90% x Diamond Value
